Vito Services
  • Rockville, MD, USA
  • $30,000-$40,000 based off of experience and qualifications as well as bonuses up to 10% of base pay
  • Base + Commission
  • Full Time

competitive pay, our Customer Support Specialist earns an excellent benefits package that includes health, vision, dental, retirement, incentive pay, and full paid vacations!


Vito Services of Rockville, MD is looking to hire a full-time Customer Support Specialist to keep our HVAC business flowing. Do you have excellent organizational skills and wish everyone would let you organize their life for them? Do you enjoy working with spreadsheets and making sure that everything lines up and balances? Would you like to work for an established company in a friendly and supportive work environment where you can grow professionally? If so, please read on!

This full-time position works a schedule of Monday-Friday from 8:30 am - 5:00 pm. We are offering a yearly salary of $30,000-$40,000 based off of experience and qualifications, as well as bonuses up to 10% of base pay! In addition to competitive pay, our Customer Support Specialist earns an excellent benefits package that includes health, vision, dental, retirement, incentive pay, and full paid vacations! Along with generous benefits, you can count on ideal work-life balance. If this sounds like the job that you've been looking for, please fill out our 3-minute, mobile-friendly application.

ABOUT VITO SERVICES

Founded in 1934, Vito Services has earned customers' trust through affordable and reliable solutions in Washington, DC, Alexandria, VA, and the surrounding areas. Our customers rely on us not only for HVAC and plumbing services, but also for the fact that we offer 24/7 emergency services, free estimates, and much more! Our customers are the reason we have a job to do, but our employees are the reason we get the job done! If you're looking for a team that will truly value your contributions, look no further than Vito Services. We offer the kind of work culture that makes people want to stay and remain a member of the Vito family.

A DAY IN THE LIFE AS A CUSTOMER SUPPORT SPECIALIST

As our Customer Support Specialist, you are the "go to" person for our company. A lot of information flows through our office and you have your hand in many aspects of our HVAC company. We rely on the information that you enter and the resulting reports to be correct. You spend much of your time at the computer entering tickets, invoices, payroll, etc. You are the gatekeeper of details! No figure, no matter how small, gets by you without being checked, double checked, and recorded in the right place. Employees and clients alike depend on you for accurate information!

Using your amazing organizational skills, you keep everything running smoothly and efficiently including scheduling jobs. You keep files in order and streamline processes. You also use provide fantastic customer service as you answer phones and communicate with clients by phone, email, and in person. You enjoy keeping busy with a variety of tasks throughout the day and get great satisfaction out of ensuring that the administrative side of HVAC work is taken care of accurately and on-schedule!

QUALIFICATIONS FOR A CUSTOMER SUPPORT SPECIALIST

  • Proficiency with Microsoft Office
  • Ability to type 35-40 WPM
  • Customer service skills
  • Phone skills

Don't worry if you don't have experience, we will train you on everything that you need to know! Are you the kind of person who quickly catches on to what needs to be done, and then just does it without waiting to be told? Are you detail-oriented and able to keep track of multiple tasks at a time? Do you have excellent communication skills, both written and verbal? Are you efficient and good at prioritizing? Do you have a positive, can-do attitude? If so, then you might just be perfect for this position!

ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Vito Services
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